Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone: 07593 688392
Email: info@fewstondigital.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
We collect or use the following personal information for dealing with queries or complaints:
- Names and contact details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
- We rely on legitimate interests to process limited contact and business details to provide services and goods, handle enquiries and proposals, manage projects and support, invoice and take payment, and maintain security. This processing is necessary and proportionate, benefiting clients through efficient communication, tailored delivery and reliable support.
Our lawful bases for collecting or using personal information for the operation of customer accounts are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
- We rely on legitimate interests to process limited personal data to set up and operate customer accounts. This is necessary and proportionate, benefiting clients through secure access, continuity of service, accurate records and faster issue resolution.
Our lawful bases for collecting or using personal information for dealing with queries or complaints are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
- We rely on legitimate interests to process limited personal data to receive, investigate and resolve queries, complaints, provide updates, maintain an audit trail, and improve our services. This processing is necessary and proportionate, benefiting individuals through timely, fair resolution, accurate records and prevention of repeat issues.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means. we also consider the applicable legal requirements.
When the retention period expires, your personal data will be securely deleted or anonymised.
| Type of Data | Retension Period |
|---|---|
| Client & Project Data | 6 years after our professional relationship ends |
| Financial & Invoicing Data | 6 years after the end of the relevant tax year |
| Prospective Client Data | 12 months from the date of our last communication |
Website analytics data is held in an aggregated and anonymised form and is subject to the retention policies of the analytics provider (e.g., Google Analytics). Please refer to their privacy policy.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
- Professional or legal advisors
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.